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Frequently Asked Questions
How do I book a vehicle with Shreenija?
You can book by calling our operations team, emailing us, or submitting a request through our website. Once confirmed, we share complete trip and driver details before pickup.
Can I book a vehicle for personal travel or is it only for corporates?
Yes, we do accept personal travel bookings. You can contact us through our phone, email, or website to check availability and confirm your booking.
How far in advance should I schedule a personal trip or airport transfer?
We recommend booking at least 24 hours in advance. During peak seasons or holidays, earlier reservations ensure better availability.
Can I select a specific vehicle category, such as sedan, SUV, luxury car, or tempo traveller for my trip?
Yes. We offer a wide fleet range, including sedans, SUVs, luxury vehicles, tempo travellers, and buses, subject to availability.
Will I get driver details before pickup?
Yes. Driver name, contact number, and vehicle details are shared before your trip for transparency and convenience.
Do you provide electric vehicle (EV) options for personal travel?
Yes. As part of our sustainability initiative, EV options are available wherever operationally feasible.
Is fuel included in the quoted fare for rentals and trips?
Yes. The quoted fare generally includes fuel. However, toll charges and parking fees, if applicable, will be borne by the customer unless otherwise agreed in advance.
What is the process if I need to extend my trip duration or distance?
You may inform the driver and our operations team. We will adjust the booking accordingly, and additional charges will be applied transparently as per the agreed terms.
Do you provide outstation and long-distance travel services across India?
Yes. We provide reliable outstation and intercity travel services across major cities in India.
In which cities do you currently operate your travel services?
We operate across major cities including Hyderabad, Vijayawada, Visakhapatnam, Tirupati, Bengaluru, Chennai, and Delhi.
What should I do if I leave something in the vehicle or need to raise a service concern?
Please contact our 24/7 support team immediately. You may also report it through our website chatbot or submit a request via the grievance form.
Do you provide emergency or ambulance transport services for individuals?
No. Our ambulance services operate under government contracts and structured agreements with organizations.
Do you offer airport pickup and drop-off services for individual travelers?
Yes. We provide timely airport transfers for individuals and families.
What payment options are available for individual bookings?
Payments can be made through approved digital or bank transfer methods shared during booking confirmation.
Do you provide guest house or hospitality support along with travel services?
Yes. Through our hospitality division, we provide business guest house accommodations with coordinated pickup and drop services.
How are your rates calculated?
Rates are structured based on distance, duration, vehicle category, and deployment model. Corporate pricing is contract-based and transparently documented.
Do you provide structured employee transportation services for day and night shifts?
Yes. We manage round-the-clock employee mobility with route planning, compliance monitoring, and safety protocols.
Do you offer end-to-end corporate travel and employee mobility management solutions?
Yes. We provide complete mobility management including route design, fleet deployment, monitoring, compliance, and reporting.
Can companies customize routes, shift timings, and deployment models?
Yes. We work with HR and Admin teams to design efficient and scalable transport routes.
Do you provide buses and coaches for large workforce movement?
Yes. We offer AC and non-AC buses, tempo travellers, and coaches.
What verification processes are followed before deploying drivers?
Drivers undergo background verification, police checks, license validation, medical fitness checks, and compliance audits.
What safety measures are implemented for employee mobility?
GPS tracking, ADAS monitoring, panic buttons, alcohol checks, escalation systems, and female employee safety protocols.
How do you handle vehicle breakdowns during operations?
Our 24/7 control room dispatches backup vehicles immediately to minimize disruption.
Do you provide 24/7 operational support?
Yes. Our support teams operate round the clock.
Is your fleet owned or aggregator-based?
The majority of our fleet is owned and maintained in-house.
What happens if my vehicle is delayed?
Our control room monitors trips and proactively informs clients while arranging backup if needed.
What is your grievance escalation process?
All concerns are formally logged and addressed immediately by the operations team.
How do you maintain vehicle cleanliness and hygiene?
Vehicles undergo routine cleaning, inspections, and preventive maintenance before deployment.
What makes Shreenija different from app-based cab services?
We operate structured, contract-based mobility with owned fleet, compliance systems, safety protocols, and operational accountability.